Account Closure & Retrieving Funds From Solaris Physical Card

In this FAQ, you'll discover answers to the most frequently asked questions about the closure of your Solaris Physical Card and the process of retrieving any remaining funds on it.

 

Why did I receive an email stating that my Plutus account is closed?

Plutus is changing banking provider. We have closed our card programme with Solaris and have opened a new card programme with Modulr. This means you can enjoy features such as:

• Unified Card & Account Balance

• Higher Limits

• Virtual Cards

• Direct Debits

 

I have an outstanding balance on my closed account. What should I do?

You can redeem the remaining funds from your closed account free of charge from 15th Aug 2023 onwards. To initiate this process, please contact the Redemptions Team at redemptions@solarisgroup.co.uk

 

What information should I provide when emailing the Redemptions Team for fund redemption?

When contacting the Redemptions Team for fund redemption, please include the following details:

• Your Legal Name, Address, and Date of Birth

• Your Account Details (first and last 4 digits of your Solaris physical card)

• Card Partner: Plutus 

And the account details to which you would like your remaining funds sent:

EEA Users

• Name on the Account

• IBAN

• BIC/SWIFT CODE

• Bank Address

• Country of Bank

UK Users

• Name on the Account

• IBAN

•  BIC/SWIFT CODE

•  Bank Address

•  Country of Bank

Can I have my remaining funds sent to an account in a different currency?

No, funds can only be redeemed to an account in the same currency. For example, if your funds are in EUR, they can only be redeemed to an account in EUR.

 

How long does it take to process my fund redemption once I provide all the required details?

Once you provide all the relevant details, the Solaris Redemptions Team aims to complete your redemption within 7 working days.

However, if they are experiencing high volume, there may need to be some tolerance added to the normal 7 working days.

 

Is there a fee for redeeming the remaining funds from my closed account?

No, redeeming the remaining funds from your closed account is free of charge.

 

What if I have additional questions or need assistance during the fund redemption process?

If you have any additional questions or need assistance, please contact the Redemptions Team at redemptions@solarisgroup.co.uk. They will be happy to assist you.

 

Can I reopen my closed Program Name account?

No, the Solaris card programme is no longer available for reopening. However, you can now enjoy the benefits of our Modulr card programme, enabling you to conveniently make online payments with a virtual card. 

Google/Apple Pay integration and the availability of physical cards are on the horizon and will be introduced soon. As we work towards these enhancements, we recommend exploring our partner, Curve, for in-store payment options. 

 

Is there a specific deadline for contacting the Redemptions Team for fund redemption?

Customers are granted a redemption window of 7 years starting from the date of their account closure to initiate the fund redemption process. If funds remain unredeemed beyond this 7-year period, they will be donated to charity.

 

What is the procedure for receiving a refund for a transaction made using the Solaris card? How is the refund credited to the account?

Receiving a refund on your Solaris card will generate a positive balance on the card. Solaris will promptly inform you of this positive balance, providing you with the opportunity to redeem the funds following the outlined process mentioned earlier.