Tackling Transition Challenges: Solutions and Reimbursement

Eligibility Criteria for Reimbursement Package:

In recognition of the restrictions that select users are currently experiencing within the app, we are offering a reimbursement package to affected users. To be eligible for the reimbursement package, users must meet the following criteria:

     1. Paid Subscription Plan: Users must have had an active paid subscription plan on or after the 15th August.

     2. Transaction Activity: Users must have made no transactions with their Virtual Card and earned no rewards to be eligible.

     3. Empty Perks Slots: Users must not have utilised any of their perks to be eligible.

Reimbursements will match 100% of the value of your subscription cost and will be credited to your account as Pluton Rewards, accompanied by a goodwill gesture bonus from us as a token of our appreciation. If you are eligible, you will be emailed between 28th September regarding your reimbursement.

Please note that these terms and conditions are subject to change and will be reviewed periodically to ensure fairness and effectiveness in addressing user concerns.