Why was my card declined?

Your Plutus Debit Card may have been declined by a merchant for a number of reasons. These include:

• Insufficient funds in your account
  
  
• You have frozen your Plutus Debit Card. For more information on this, see this article here
  
  
• You have reached your spending limits. Read more about limits here
  
  
• For security reasons, your card may have been automatically blocked
  
  
• You attempted to use your card at a pay-at-pump fuel station
  
  
• You haven't moved your funds from your Plutus Account balance to your Plutus Debit Card balance - you can find a guide on that here

If you believe your Plutus Debit Card has been blocked, or are unsure why your transaction has been declined, please contact our support team at support@plutus.it