Occasionally, merchants can make mistakes or there may be unexpected technical errors which result in a double charge to your Plutus Debit Card.
The nature of modern payment systems means that, on occasion, your Plutus Statement may display two identical transactions as having been successful, however, this may not be the case. If you find that you appear to have been double charged by a merchant please wait up to 10 days for an automatic refund of the secondary charge.
If, after 10 days, you find that the issue is still present then we urge you to contact the merchant. Following merchant discussion, the issue may need to be escalated to our support team on firstname.lastname@example.org
Please include all relevant information when escalating your issue to our support team. This includes; correspondence with the merchant, relevant receipts, and any other information you deem pertinent to the case.