Why is my balance negative?

Important Note: DEX functionality is currently disabled for UK customers. Read more about the changes [here].

There are a number of reasons your balance can fall into the negative. These include, but may not be limited to, the following:

• A pre-authorised transaction has gone through. This is often the case when renting a car or staying at a hotel.
  
  
• Offline transactions - Low-value products or services such as bus & tram tickets, or toll booths, may not post their transactions until the end of the day.
  
  
• Late presentment - The merchant didn't upload their transaction immediately
  
  
• Forced authorisation - If your card is on file with a company, for a gym subscription, for example, these types of charges can cause your account to go into a negative balance

If you believe your account has gone into negative balance incorrectly, please contact our support team at support@plutus.it