PLU Rewards can be earned through rewards and perks, and can be kept for stacking, withdrawn to your wallet, or swapped for card balance, your choice!

 

Using your PLU Rewards

The PLU Rewards that you have earned so far can be used in 3 different ways:

• Stacking: Just keeping them in your account is already counting for the Reward levels. 
• Withdrawal to wallet: You can move them to your external crypto wallet and use them in any way you wish after it. Not your keys, not your crypto.
• Swap to card balance: You can swap them for fiat balance to be added to your Plutus Card, so you can spend them right away.

To use them in any of those ways, they need to be in the "Available" status. To be Available, they need to stay in your account for 45 days from the date you earned them, this is to prevent fraud with refunds.

You can check the status of your PLU Rewards in the Pluton tab of the web app, including the summary of your reward statuses:

• Total earned: All your PLU rewards added up, regardless of the status.
• Available: Your PLU rewards that have passed the 45 days mark after they have been earned. They count now for your reward levels and can be withdrawn to your wallet or swapped for card balance.
• Not available: The difference between Total Earned and Available, is not displayed explicitly here. These rewards haven't passed the 45 days mark yet, or have been manually rejected by our Support team.
• Total withdrawn: This is how much of your PLU you have used for withdrawals so far.
• Pending: This is how much of your PLU has yet to be used for withdrawals.
• Available Balance: Validly earned PLU becomes available for withdrawal 45 days after the payment to prevent abuse of the rewards program (e.g. returned items). Occasionally, some transactions may be flagged for review by our compliance team.

 

Requesting a PLU withdrawal to your crypto wallet

The steps are simple:

1. Go to the Pluton tab on the website.
   • Withdrawals are not available in the app yet.
2. Connect your Metamask wallet browser extension.
   • https://support.plutus.it/hc/en-us/articles/360027851131-A-guide-to-MetaMask
3. Click the blue Withdraw button.
   • If the button is greyed out, it means your Metamask wallet is not connected correctly. Make sure it is set to the Ethereum Mainnet.
4. Select the amount of Available PLU to withdraw.
   • PLU that has not passed the 45 days is not Available yet.
   • The wallet displayed is your current active wallet in Metamask.
   • There is a minimum of 50 EUR/GBP worth of PLU that can be withdrawn.
5. Click Request Withdrawal to place your withdrawal request.
   • A fee of 3 EUR/GBP is charged to your account balance (not the card one) for the processing of the withdrawal.
6. The withdrawal will be processed in the next round!
   • Withdrawals are processed in batches and the wait time may be up to 1 week.
     • Note: Due to a large influx of misuse of PLU Rewards, payout requests are being audited for misuse and fraud, which has increased the processing period by several days. Please note that this is a temporary situation, and we are working on automating this entire process within the first 45-day review period. We apologise for any inconvenience.
   • An email notification is sent once the withdrawal has been processed.

If the Withdraw button is grayed out, it means your Metamask account is not connected.

                                                    

Set the amount.

 

Confirmation screen, all done!

 

What to do when the withdrawal button is greyed out?

One of the following 3 conditions are not met:

1. Your Metamask account connection must be active. Ensure you have logged in and connected it with the Pluton tab following the prompts.
   
   • If you are unsure if the connection is right, you can reset it by following these steps: Close the Plutus.it website page > Go into your browser extension settings > Disable Metamask > Switch it on again > Go to Plutus.it Pluton tab > Click Connect again.
2. Your Metamask network must be set to "Ethereum Mainnet" in the selector at the top left of your Metamask browser extension.
   
   • The Withdrawal button will be grayed out with any other network.
3. You must use a compatible browser without any other extensions interfering with the connection.
   • Browsers known to be compatible are Firefox, Chrome, and Brave (disabling the native crypto wallet) in the web version. The mobile version of any browser is not compatible. Extensions like other crypto wallets or adblockers may interfere in this process as well.
     

Note: While you need to have a minimum of 50 EUR/GBP of PLU Rewards to be able to withdraw, and at least 3 EUR/GBP on your account for the fee, not having them will not disable or gray out the withdrawal button.

If you have checked for all of these points already and still are unable to withdraw your PLU Rewards, reach out to our Support team and we will help you investigate!

Swapping PLU Rewards for a card balance top up

Important notice: Between the 1st of March 2023 and Q4 2023, PLU swaps will be paused to upgrade the system. Read more about this in this article. 

 

As simple as it looks:

1. Go to the Pluton tab on the website.
   • Swaps are not available in the app yet.
2. Click the white Sell button.
   • This option is not available in the UK. Read more info here. 
3. Select the amount of Available PLU to withdraw.
   
   • There is a limit of 30 EUR per day that can be swapped.
   • Swap to Account balance is not available at the moment, only to the Card balance.
4. Click Place Swap Order to initiate your top-up.
   • Your top-up will be completed within the next 24h business hours, per our updated top-up flow. Read more about this here. 
5. The top-up has been completed!

 

 

FAQ

Why is the withdrawal fee 3 EUR/GBP? Gas costs are way lower now!
Gas costs fluctuate over time and we can't adjust the price quickly enough to follow the live market. You can read more about the update to the withdrawal fee here.

 

Why is there a limit on how much PLU Rewards you can swap for fiat balance?

All the context in this article.

 

Why are my PLU withdrawals being audited?
We regularly audit PLU withdrawals to mitigate fraud and preserve Pluton Rewards' value. Don't worry! The vast majority of withdrawals will go through seamlessly, however, on occasion, we may undergo some additional checks (e.g. requesting receipts on big and/or suspicious transactions).

 

When will my PLU withdrawal be processed?
This varies depending on the auditing process. Rest assured, as soon as your withdrawal has been approved, we'll contact you via email.

 

What happens if I don't have a receipt?
That's ok, we'll evaluate your account and may ask for alternative proof. The aim is to prevent fraud, so as long as your rewards are earned legitimately, there is nothing to worry about.