We have found that some of our users may be encountering problems when trying to pass our KYC verification checks.
Before escalating your issue to us at firstname.lastname@example.org please ensure you have accurately filled out the KYC form. Some users have mistakenly entered their First and Last names in the incorrect boxes. Please ensure that your First Name is entered in the top box and your Last Name is entered in the box beneath.
The form should be filled as follows:
Date of Birth
Country Code + Phone Number
Please ensure that you complete the form with 100% accuracy with the same information that appears on your supporting documentation.
If you believe you have completed the form correctly and have provided the appropriate documentation but have still been rejected please don't hesitate to contact our support team at email@example.com