We're sorry that we have failed to meet our high levels of operational standards. We always endeavour to provide the highest standards of service throughout every aspect of our customer experience.
If you feel we have fallen short of this and you wish to make a complaint, please write to us at firstname.lastname@example.org
We will acknowledge receipt of your complaint within 3 working days and then investigate, giving you a written response within 15 working days. If you are not satisfied with the response you have received, you may request to have your complaint escalated. We will provide you with a written response within 8 weeks of your request.