Know Your Customer (KYC) - Explained – Plutus.it

Important Note: DEX functionality is currently disabled for UK customers. Read more about the changes [here].

When you create your account you will be asked to submit some personal information, an image of your chosen ID document, and a selfie.

Why does Plutus need this information?

Due to UK banking regulation 'Know your Customer' (KYC), we are legally required to collect and check your identity and the documents you provide us. This protects all our customers from identity theft, financial crime, corruption and fraud.

All of the information you submit is handled in compliance with current regulations on data privacy and you can find more information by visiting our Privacy Policy.

Which documents can I use to submit my application?

You can submit any of the following documents:

Passport
National Identity Card (front and back)
Drivers Licence (front and back)

How to Complete KYC

Follow these steps to open your account and complete the onboarding process:

Start by going to our login page
Click 'I don't have an account' - If you already have an account and just need to complete KYC, skip to step 7
Enter your email and your chosen password - don't forget to make it secure!
Verify your email address by clicking on the link we sent you
Enter your details
Read and agree to our T's & C's, Privacy, and Cookie Policies
Enter your residential address details. This is the address your Plutus Debit Card will be sent to.
Select either passport, national ID card, or driver's license as your form of ID verification
Upload your chosen document ensuring it's readable and all four corners are visible.
Note: The document of your choice cannot be sent as a scan - it has to be a fresh photo with all information clearly visible.
Smile! Upload your selfie whilst making sure your face isn't covered and you're in a good light.
Note: This selfie must have been taken within the past 24 hours.
Read and agree to the declaration
Wait a few moments whilst you pass our KYC checks. This can take up to 4 hours.
Confirm your details and order your Plutus Debit Card

Tips to pass our identity checks

Passing KYC is easy when you register for our services and you'll be prompted for an image of one of the identity documents listed above as well as a selfie. Follow these tips and you'll be using the full range of our services in no time:

Selfie: Ensure you're not wearing any accessories (glasses, headbands etc)
Selfie: Make sure your selfie was taken within the past 24 hours
Selfie: Provide a clear, in focus, well-lit image of yourself with your entire face clearly visible
ID: Ensure all four corners of your provided document are visible
ID: Try to keep image glare to a minimum

Can I open a Plutus Account without passing identity checks?

No. In order to protect our customers and our company from fraud and other malicious activities, and to ensure complete regulatory compliance, all Plutus Account holders must have passed our identity checks.

On the flip side - when you do pass our identity checks you will have access to all of our Plutus services, including:

Access and management of your fiat
Access and management of your crypto from the same interface
Freely and securely exchange between the two asset types
Spend anywhere via your Plutus Debit Card
Earn blockchain-based rewards tokens (PLU) in the process

I've followed all your advice and my application still got declined. What do I do?

If you're having problems passing our onboarding process and have followed all the tips on our guide, please don't hesitate to get in touch with support at support@plutus.it