This article is designed to answer Frequently Answered Questions (FAQ) regarding active or past promotions and events.

 

Live promotions

The following promotions are live and valid at this moment:

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No promotions ongoing at this time.

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Ended promotions

LOW ON STOCK!

• Announcement/Terms:
  • Announcement: Twitter link 
  • Terms: Twitter link 
  • Ending: Twitter link 
• Date: May 6th, 19:30 BST - May 9th, 17:00 BST.
• Bonus: 50 USD on PLU Rewards, distributed by May 31st, 2022.
• Conditions and notes:
  1. Signup within the promotion date.
  2. Signup using the referral link included.
  3. Card in Active status on reward date.
  4. Initial 10 USD will be given on card activation, remaining 40 later in the month.
  5. Reward PLU value set as of reward date.
  6. This promotion can't be accumulated with other promotions.

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DISCORD REFERRALS

• Announcement/Terms:
  • Announcement and terms: Discord link 
  • Ending: Discord link 
• Date: April 18th, 00:01 BST - May 6th, 16:00 BST.
• Bonus: 25 USD on PLU Rewards, distributed by May 31st, 2022.
• Conditions and notes:
  1. Signup within the promotion date.
  2. Account details added to track sheet within promotion dates: Track sheet link
  3. Card in Active status on reward date.
  4. Reward PLU value set as of reward date.
  5. This promotion can be accumulated with the referral system, but not with other promotions.

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HAD YOUR REWARDS SLASHED?

• Announcement/Terms:
  • Announcement: Twitter link 
  • Terms: Twitter link
• Date: May 1st, 21:00 BST - May 2nd, 21:00 BST.
• Bonus: 50 USD on PLU Rewards, distributed by May 31st, 2022.
• Conditions and notes: 
  1. Signup within the promotion date.
  2. Signup using the referral link included. (Requirement removed)
  3. Card in Active status on reward date.
  4. Initial 10 USD will be given on card activation, remaining 40 later in the month.
     • Users not using the referral link will get the 50 USD in one go.
  5. Reward PLU value set as of reward date.
  6. This promotion can't be accumulated with other promotions.

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Other past promotions will be added at a later time for historical reference.

 

FAQ

I missed a promotion by a very small margin or a reason out of my control. Is there anything that can be done to still benefit from it?

It depends. On one hand, rules are the same and fair for everyone. On the other hand, edge cases will always happen and a sensitive approach may be opportune. Our general approach is the following: 

• Being too early/late: Within the same day of the promotion start/end, we may be able to give you a partial bonus, but not the full bonus.
• Support issues with delayed response: We will honor the full bonus manually as long as you have been in contact with our Support in a timely manner.
• Not followed the instructions properly: Most likely we won't be able to help in this case, we need to limit rewards and bonuses to the users following the right steps.

 

I missed a signup promotion, can I delete and create my account again to benefit from it?

No, the account deletion requires help from Support and the process will take longer than the promotional window. Users who try to create a second account can't be approved until the first account is fully deleted, since the email, phone number and KYC must me unique for all users. 

 

Can I stack multiple promotions like signup bonus + referral from a friend?

Not normally, but we will clarify in the notes of each promotion wheter this is a possibility. If a user meets the conditions for multiple promotions, the most beneficial one will apply.

 

Is there any way to know ahead of time when a promotion will happen? Is there any schedule or roadmap of promotions?

No, promotions are usually announced to be in effect imminently, with not a lot of advance warning. They are publicity stunts and the surprise is part of the deal.