This article is designed to answer Frequently Answered Questions (FAQ) regarding active or past promotions and events.

Live promotions

The following promotions are live and valid at this moment:

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Christmas Promotion 2022 (Upgrade Subscription)

Announcement: In-App Message
Terms:

• You must upgrade within the promotional dates.

• Rewards will be issued on 10th Jan 2023.

Eligibility: Starter Accounts only
Date: 15th Dec 2022, 00:00 UTC - 25th Dec 2022, 23:59 UTC
Prizes:

• £/€4.99 in PLU for upgrades to Everyday

• £/€14.99 in PLU for upgrades to Premium

FAQ

If I downgrade and then upgrade again, will I receive the reward?
No, only users who arrive on a subscription plan above their current plan will be eligible for rewards.

 

 

What happens if I already have an ongoing paid plan?
For those upgrading from Everyday, your Premium subscription won't take effect until your current Everyday plan expires. Don't worry, simply select the Premium plan between the promotional dates and the £/€14.99 in PLU will be added to your account on 5th January (after your upgrade has taken effect and Plutus can verify that you are now on a Premium subscription).

 

What do you mean by you must pay for 1x month?
It means one fiat payment must be made (only one is required). Your subscription plan actually has to take effect for a month. Clicking the button 'Select plan' and then immediately clicking 'Cancel plan' won't result in receiving a reward.

 

Ended promotions

Referral Competition 2022

• Announcement: Reddit link
• Terms:
  • The referee must make a first deposit (required as part of the card ordering process) to be considered a completed referral.
  • The referral must be completed within the cut-off dates to contribute toward the jackpot and runner-up prizes (i.e. if the referred user starts signing up within the dates, but completes it outside of the campaign dates, they are not counted).
  • The user must start and complete the entire onboarding process from the link (i.e. if the user is already part-way through onboarding and then clicks on the link, they will not be eligible).
  • Winners will be notified via email and rewarded on 15th December 2022.
• Date: 15th Nov 2022, 00:00 UTC - 5th Dec 2022, 23:59 UTC
• Prize: Multiple prizes:
  • Standard referral rewards (the normal ones you get with referrals already)
    • $10 in PLU for you
    • $10 in PLU for your friend
  • The top 3 referrers win the following worth of PLU
    • 1st = $1,000
    • 2nd = $500
    • 3rd = $250
  • All participants who refer 5 or more friends will be entered into a lucky draw:
    • 10 people will be randomly picked to win $100 in PLU.

FAQ

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Black Friday 2022 (Upgrade Subscription)

• Announcement: Email + In-App Message
• Terms: 
  • You must click 'Select plan' within the promotional dates.
  • This new plan you select must be an upgrade from your current plan.
  • Your new subscription plan must actually take effect for you to receive the rewards (i.e. you must pay for 1x month).
  • Rewards will be issued on 5th Jan 2023 (updated to 18th of Jan, rewards already distributed)
• Date: 24th Nov 2022, 00:00 UTC - 28th Nov 2022, 23:59 UTC
• Prize:
  • £/€4.99 in PLU for upgrades to Everyday
  • £/€14.99 in PLU for upgrades to Premium

FAQ

If I downgrade and then upgrade again, will I receive the reward?
No, only users who arrive on a subscription plan above their current plan will be eligible for rewards.

 

 

What happens if I already have an ongoing paid plan?
For those upgrading from Everyday, your Premium subscription won't take effect until your current Everyday plan expires. Don't worry, simply select the Premium plan between the promotional dates and the £/€14.99 in PLU will be added to your account on 5th January (after your upgrade has taken effect and Plutus can verify that you are now on a Premium subscription).

 

What do you mean by you must pay for 1x month?
It means one fiat payment must be made (only one is required). Your subscription plan actually has to take effect for a month. Clicking the button 'Select plan' and then immediately clicking 'Cancel plan' won't result in receiving a reward.

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Black Friday 2022 (Signup)

When does the referral count as completed?

When the account credentials are created through the referral link and the account deposit during signup is completed.

 

I created my account without the referral link but within the promotion dates. Can I get the bonus?
Sorry, but not possible. 

 

I created my account with the referral link but only got 10 USD in bonus PLU, what's the issue?

You probably created an account with a user referral link, and then used the promotional link just to log in to it (not to create it).

 

How does the referral system work?
Check this guide for all the details about it.

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Halloween Trick or Treat (Guaranteed)

• Announcement: Email & In-app to selected users
• Terms:
  • Must make a payment with your Plutus Card between the campaign dates
  • Only selected users are eligible (i.e. received the promo)
  • Rewards will be issued in November
• Date:28th October 00:00 GMT - 15th November, 23:59 GMT
• Prize: Eligible participants will win a random crypto prize:
  • Minimum Prize = $1 in PLU
  • Maximum Prize = $100 in PLU

FAQ
How do I know if I am eligible?
Only users who received a promotional email or in-app message are eligible.

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#WhyISwitched?

• Announcement/Terms:
  • Announcement: Twitter link to Announcement
  • Terms: Twitter link to Terms
• Date: 18th October 00:00 GMT - 27th October, 23:59 GMT
• Prize:
  • 1st Place = $1,000 in PLU
  • 2nd Place = $500 in PLU
  • 3rd Place = $250 in PLU
  • Numerous smaller bonus prizes
• FAQ:

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WHY PLUTUS?

• Announcement/Terms:
  • Announcement: Twitter link to Announcement
  • Terms: Twitter link to Terms 
  • Ending: to be added when finished.
• Date: 23rd September 13:30 GMT - 27th September, 23:59 GMT (or the first 5.000 users, whichever comes first)
• Bonus: 30 USD in PLU Rewards, available upon card activation.
• FAQ:

When will I receive my Plutus Card?

You can pre-order your Plutus Card now. 

In October, you must log back into the app and confirm your delivery address. Upon confirmation, your Plutus Card will immediately be dispatched and should arrive within 7-10 days.

We will notify you via email regarding the exact dates you can confirm your delivery address. Please keep an eye out for any emails from us.

 

At what stage of onboarding will I secure the reward?

To order a card, you must make the first deposit of €/£20. Upon making this first deposit within the promotional dates, you will secure your reward. This €/£20 belongs to you and can be spent upon receiving your Plutus Card.

 

What happens if I start the onboarding process during the promotional dates, but finish it outside of the cut-off dates?

You will not be rewarded. You must complete the entire onboarding process and make the first deposit within the promotional period to be eligible.

In instances where the deposit was initiated before the cut-off dates but not processed in time by our banking provider, please contact support@plutus.it and we will review your case.

 

Do I have to sign up using a specific link?

Yes, only participants who complete onboarding via the promotional link will receive the reward.

 

What happens if I was already partially through the onboarding process, and then click on the link?

You must create your email and password following the promotional link. If you were/are already partially through the onboarding process, and then click on the link to complete it, you will not be rewarded.

 

At what stage will I receive the reward?

The $30 in PLU promotional bonus will be waiting for you upon receiving access to your account. You will receive access to your account upon confirming your delivery address - your delivery address can be confirmed in October.

 

The link is no longer working?

There are two reasons the link may not be working anymore:

1. The promotional period has ended
2. The promotion has reached its max capacity of 5,000 participants.

 

I started signing up but halfway through, the campaign reached max capacity - will I still get rewarded?

No, the promotional offer is done on a first come first serve basis.

 

I am already part of the waitlist, how can I benefit?

The promotional offer is only available to new customers, however, customers who are already part of the wait list will get priority access to receiving their Plutus Cards.

 

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LOW ON STOCK!

• Announcement/Terms:
  • Announcement: Twitter link 
  • Terms: Twitter link 
  • Ending: Twitter link 
• Date: May 6th, 19:30 BST - May 9th, 17:00 BST.
• Bonus: 50 USD in PLU Rewards, distributed by May 31st, 2022.
• Conditions and notes:
  1. Signup within the promotion date.
  2. Signup using the referral link included.
  3. Card in Active status on reward date.
  4. The initial 10 USD will be given on card activation, the remaining 40 later in the month.
  5. Reward PLU value set as of reward date.
  6. This promotion can't be accumulated with other promotions.

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DISCORD REFERRALS

• Announcement/Terms:
  • Announcement and terms: Discord link 
  • Ending: Discord link 
• Date: April 18th, 00:01 BST - May 6th, 16:00 BST.
• Bonus: 25 USD in PLU Rewards, distributed by May 31st, 2022.
• Conditions and notes:
  1. Signup within the promotion date.
  2. Account details added to track sheet within promotion dates: Track sheet link
  3. Card in Active status on reward date.
  4. Reward PLU value set as of reward date.
  5. This promotion can be accumulated with the referral system, but not with other promotions.

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HAD YOUR REWARDS SLASHED?

• Announcement/Terms:
  • Announcement: Twitter link 
  • Terms: Twitter link
• Date: May 1st, 21:00 BST - May 2nd, 21:00 BST.
• Bonus: 50 USD in PLU Rewards, distributed by May 31st, 2022.
• Conditions and notes: 
  1. Signup within the promotion date.
  2. Signup using the referral link included. (Requirement removed)
  3. Card in Active status on reward date.
  4. The initial 10 USD will be given on card activation, the remaining 40 later in the month.
     • Users not using the referral link will get 50 USD in one go.
  5. Reward PLU value set as of reward date.
  6. This promotion can't be accumulated with other promotions.

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Other past promotions will be added at a later time for historical reference.

 

FAQ

I missed a promotion by a very small margin or a reason out of my control. Is there anything that can be done to still benefit from it?

It depends. On one hand, rules are the same and fair for everyone. On the other hand, edge cases will always happen and a sensitive approach may be opportune. Our general approach is the following: 

• Being too early/late: Within the same day of the promotion start/end, we may be able to give you a partial bonus, but not the full bonus.
• Support issues with a delayed response: We will honour the full bonus manually as long as you have been in contact with our Support in a timely manner.
• Not following the instructions properly: Most likely we won't be able to help in this case, we need to limit rewards and bonuses to the users following the right steps.

 

I missed a signup promotion, can I delete and create my account again to benefit from it?

No, the account deletion requires help from Support and the process will take longer than the promotional window. Users who try to create a second account can't be approved until the first account is fully deleted, since the email, phone number and KYC must be unique for all users. 

 

Can I stack multiple promotions like a signup bonus + a referral from a friend?

Not normally, but we will clarify in the notes of each promotion whether this is a possibility. If a user meets the conditions for multiple promotions, the most beneficial one will apply.

 

Is there any way to know ahead of time when a promotion will happen? Is there any schedule or roadmap for promotions?

No, promotions are usually announced to be in effect imminently, with not a lot of advance warning. They are publicity stunts and the surprise is part of the deal.