Account subscriptions determine your spending and rewards limits, and there is a free subscription plan and 2 higher paid plans.

 

Available subscription plans

You can check the available plans on our website here:

• https://plutus.it/accounts

This is how the different subscription plans impact your account benefits

• Cashback %: not modified
• Amount of spending rewarded: increased with each plan
• Card spending limits: increased with each plan (limits for reference)
• Amount of perks: increased with each tier (note that staking benefits replace these).
• DEX trading fee: removed in the paid plans

 

Subscription plan management

Every user defaults to the Starter subscription unless they upgrade to the Everyday/Premium ones. Once a subscription is upgraded, it will be renewed automatically until it's cancelled.

 

Upgrading from Starter

Note: Subscriptions in Apple devices are temporarily disabled until further notice while we work on an update.

At the moment, the subscription management can only be done from the App and not from the website. The instructions are:

1. Log in into your Plutus App.
2. Profile > Subscriptions.
3. Scroll left/right to browse through the different plans.
4. Select the Everyday/Premium Plan and click the blue button.
5. Input your preferred payment method.
6. Finalise the payment.

 

Note that if you see the buttons greyed out, it means you are already in the Everyday/Premium subscription plan.

Important notes:

• The subscription effect is immediate after payment, no need to wait.
• You can use any card for the payment, including your Plutus Card.
• The subscription lasts for 30 days and is renewed automatically.
• This payment does not qualify for cashback even if done with the Plutus Card.

 

Updating an ongoing subscription

At the moment, moving Everyday>Premium or Premium>Everyday during an active subscription period is not an available option. Any upgrade/downgrade needs to wait for the current subscription period to end.

To cancel your next subscription so you can select a different one by the end of the term, please contact our Support team. Open a request using the webform:

1. https://support.plutus.it/hc/en-us/requests/new
2. Subscription management > Updating my account subscription

Note: User subscription management is a feature being built and will be released soon.

 

Cancelling a subscription

You can cancel your subscription by contacting our Support team. Open a request using the webform:

1. https://support.plutus.it/hc/en-us/requests/new
2. Subscription management > Cancelling subscription renewal

Contact us at least 72h in advance of the subscription renewal date to provide enough processing time.

Note: User subscription management is a feature being built and will be released soon.

 

Refunding a subscription

If you meet the following requirements, we will provide you with a refund:

• No benefits from the subscription plan have been used (perks, increased rewards limit, increased spending limits)
• No more than 72h have passed since the subscription payment.

Contact our Support team to claim:

1. https://support.plutus.it/hc/en-us/requests/new
2. Subscription management > Updating my account subscription

Note that we will not provide you with a refund if the conditions above are not met.

 

Updating your subscription payment method

You can update or remove your subscription payment method by contacting our Support team about it. Open a request using the webform:

1. https://support.plutus.it/hc/en-us/requests/new
2. Subscription management > Updating my subscription payment

Contact us at least 72h in advance of the subscription renewal date to provide enough processing time.

Note: User subscription management is a feature being built and will be released soon.

 

FAQ

What happens if my auto-renewal fails (e.g. no funds in the card)?

You will receive a notification email about it. We will attempt the charge 3 days later and, if it fails again, you will be notified again and moved to the Starter subscription plan.

 

When will the option to manage my subscription be added?

We estimate at the beginning of July.

 

I don't see how to subscribe in my Apple app, where is it?

We had to remove it due to difficulties with the Apple app store terms of use, and we are working on moving the subscription management to the Plutus website account management section, including for Android users.

 

My subscription was cut short for some reason, what can I do about it?

Contact our Support team and we will check what the issue is and extend it manually if needed.

1. https://support.plutus.it/hc/en-us/requests/new
2. Subscription management > Updating my account subscription