Our number one priority is to keep our users safe, therefore in Plutus Support, we take GDPR regulations and Privacy seriously. Due to this, we may ask some questions to verify our users.

Support asking for verification and GDPR

At Plutus, we take privacy and security very seriously. In order to protect our users from fraud and ensure the security of their accounts, we reserve the right to ask for verification of their identity. Furthermore, under GDPR regulations, we are required to verify the identity of our users before we can provide them with access to our services. This helps to protect the personal information of our users from unauthorized access and ensures that only authorized individuals have access to their accounts.

We understand that privacy is a fundamental right, and we are committed to protecting the privacy of our users while also complying with the law. By asking for verification, we are fulfilling our legal obligations and taking the necessary steps to safeguard the personal information of our users. At Plutus, we strive to maintain the highest standards of security and privacy to ensure that our users can trust us with their sensitive information.

• Check out our Privacy Policy article for more information.

Security in our platform and email

In order to provide our users with high-quality customer support, we use Zendesk to manage and respond to emails. While we take every precaution to ensure the security of our platform and our users' information, we recognize that email security is not within our direct control. While our use of Zendesk provides a high level of security for our users' email communications, the security of your email account is ultimately your responsibility. We encourage all of our users to take the necessary steps to keep their email accounts secure, such as using strong passwords and enabling two-factor authentication. 

• Here's a link to the Zendesk Security and privacy article to check out for your convenience.

FAQ

Do you have to answer the verification questions?

If a support agent is asking you to verify yourself, it's important that you answer them so we can identify you as the user and help protect you. 

What if you do not answer them?

If you refuse to answer them, we cannot move forward with vital requests in order to protect our users.

How secure is Zendesk?

Zendesk uses best practices and industry standards to achieve compliance with industry-accepted general security and privacy frameworks. You can check it out more on their website if needed.